Refund policy

At Herbalise, we are committed to your satisfaction. Please read our return and refund policy carefully before placing an order.

Eligibility Window

We offer a 7-day return, refund, and exchange window starting from the date of delivery. Requests made after 7 days will not be entertained.

Conditions for Return / Exchange

•       The product must be unused, unopened, and in its original packaging.

•       Proof of purchase (order number or screenshot) must be provided.

•       Products that have been opened, used, or damaged by the customer are not eligible for return.

•       Items purchased on sale or during promotional offers are non-refundable unless received in a damaged or defective condition.

How to Initiate a Return

•       Contact us within 7 days of delivery via WhatsApp at 03213291558 or email at herbalise.com.pk@gmail.com.

•       Share your order details and photos/videos of the issue.

•       Our team will review your request and respond within 48 hours.

Refund Process

Once your return is approved and the product is received and inspected, your refund will be processed within 5-7 business days. Refunds will be issued via the original payment method or bank transfer as applicable.

Non-Refundable Situations

•       Customer changed their mind after delivery.

•       Product was damaged due to customer misuse or incorrect application.

•       Return request made after the 7-day window.